The NSW Private Water Scheme Pensioner Rebates help eligible residential customers of private water schemes licensed under the Water Industry Competition Act 2006 to pay their water and sewerage bills. These rebates are available for the 2019-20 financial year for those customers who did not receive a pensioner rebate from their private water retailer in that year, and for all eligible customers of private water schemes from 2020-2021 onwards.
Those customers who did not receive a pensioner rebate from their private water retailer in 2019-2020 can apply for the NSW Private Water Scheme Pensioner Rebates for that year at the same time as they apply for the rebate for the 2020-2021 financial year.
The closing date for applications for both these financial years is 30 June 2021.
You can apply for the private water rebates if:
|Scheme name/location||Biller name/licensed retailer||Drinking water charges||Wastewater charges||Rebates commence**|
|Bingara Gorge, Wilton*||Wilton Recycled Water (Lendlease Communities)/Veolia Water Solutions & Technologies||No||Yes||2020-21|
|Box Hill North*||Box Hill Water/Altogether Water Group Pty Ltd***||No||Yes||2020-21|
|Catherine Hill Bay||Solo Water||Yes||Yes||2019-20|
|Central Park, Chippendale||Central Park Water/Altogether Water Group Pty Ltd***||Yes||Yes||2020-21|
|Cooranbong North||Cooranbong Water/Altogether Water Group Pty Ltd***||Yes||Yes||2020-21|
|Discovery Point, Wolli Creek||Discovery Point Water/Altogether Water Group Pty Ltd***||Yes||Yes||2020-21|
|Huntlee||Huntlee Water/Altogether Water Group Pty Ltd***||Yes||Yes||2020-21|
|Narara||Narara Ecovillage Co-operative||Yes||Yes||2019-20|
|Pitt Town*||Pitt Town Water/Altogether Water Group Pty Ltd***||No||Yes||2020-21|
|Shepherds Bay, Meadowbank||Shepherds Bay Water/Altogether Water Group Pty Ltd***||Yes||Yes||2020-21|
*Customers of some private water schemes are billed directly by their local public water utility (for example, Sydney Water) for their drinking water. These schemes are marked with an asterisk (*) in Table 1. Customers of these schemes are only eligible to receive the private water rebate on their wastewater service charges and should apply to their local public water utility for a pensioner rebate on their drinking water service charges (the utility’s contact details will be on the drinking water bill). The Pension Water Rebate webpage also has links to some of the public water utilities’ pensioner rebates.
**Rebate commencement date - Some schemes paid pensioner rebates to their customers in 2019-2020 so customers of these schemes are not eligible for the NSW Private Water Scheme rebate payments in 2019-2020 as well. However, they are eligible to apply for the 2020-2021 private rebate payments and should lodge the 2020-2021 application form.
***Altogether Group Pty Ltd, previously known as Flow Systems.
IMPORTANT NOTE: your name and residential address need to be the same on your application, on your water bill and on your pensioner/health card account to be eligible for the rebates.
To apply please complete an application form for the relevant financial year and submit your completed application and relevant water bill to the Department of Planning, Industry and Environment:
You can also obtain hard copies of the application forms by contacting the Department using the email address or phone number provided below.
There are separate application forms for the 2019-2020 and 2020-2021 financial years. If you are eligible to receive the rebates for both years, you need to fill out and submit both application forms if you want to receive the rebates for both years.
Applications for both financial years close on 30 June 2021.
You can submit your applications by:
We’re happy to help you if you have questions about the rebates or your eligibility.
Feel free to call us on 1800 953 119 or email us.
Additional information about the rebates can be found at:
Page last updated: 03/02/2021