Skip to main content
NSW Department of Planning, Industry and Environment
  • Share:

Introduction

The NSW Private Water Scheme Pensioner Rebates help eligible residential customers of private water schemes licensed under the Water Industry Competition Act 2006 to pay their water and sewerage bills. These rebates are available for the 2019-20 financial year for those customers who did not receive a pensioner rebate from their private water retailer in that year, and for all eligible customers of private water schemes from 2020-2021 onwards.

 

Those customers who did not receive a pensioner rebate from their private water retailer in 2019-2020 can apply for the NSW Private Water Scheme Pensioner Rebates for that year at the same time as they apply for the rebate for the 2020-2021 financial year.

 

The closing date for applications for both these financial years is 30 June 2021.

 

Who’s eligible?

You can apply for the private water rebates if:

  • you’re the owner of a residence that receives drinking water and/or wastewater (sewerage) services from a private water scheme licensed under the Water Industry Competition Act 2006 and listed in Table 1:
  • that residence is your principal residence and you’re a customer of the relevant private water scheme retailer/biller.
  • you hold one of the following:
    • Pensioner Concession Card issued by Services Australia or the Department of Veterans' Affairs (DVA), or
    • DVA Gold Health Card marked with either:
      • War Widow or War Widower, or
      • Extreme Disablement Adjustment (EDA), or
      • Totally and Temporarily Incapacitated (TTI), or
      • Totally and Permanently Incapacitated (TPI), or
    • DVA intermediate rate pension.

 

Scheme name/location Biller name/licensed retailer Drinking water charges Wastewater charges Rebates commence**
Bingara Gorge, Wilton* Wilton Recycled Water (Lendlease Communities)/Veolia Water Solutions & Technologies No Yes 2020-21
Box Hill North* Box Hill Water/Altogether Water Group Pty Ltd*** No Yes 2020-21
Catherine Hill Bay Solo Water Yes Yes 2019-20
Central Park, Chippendale Central Park Water/Altogether Water Group Pty Ltd*** Yes Yes 2020-21
Cooranbong North Cooranbong Water/Altogether Water Group Pty Ltd*** Yes Yes 2020-21
Discovery Point, Wolli Creek Discovery Point Water/Altogether Water Group Pty Ltd*** Yes Yes 2020-21
Huntlee Huntlee Water/Altogether Water Group Pty Ltd*** Yes Yes 2020-21
Narara Narara Ecovillage Co-operative Yes Yes 2019-20
Pitt Town* Pitt Town Water/Altogether Water Group Pty Ltd*** No Yes 2020-21 
Shepherds Bay, Meadowbank Shepherds Bay Water/Altogether Water Group Pty Ltd*** Yes Yes 2020-21 

 

*Customers of some private water schemes are billed directly by their local public water utility (for example, Sydney Water) for their drinking water. These schemes are marked with an asterisk (*) in Table 1. Customers of these schemes are only eligible to receive the private water rebate on their wastewater service charges and should apply to their local public water utility for a pensioner rebate on their drinking water service charges (the utility’s contact details will be on the drinking water bill). The Pension Water Rebate webpage also has links to some of the public water utilities’ pensioner rebates.

 

**Rebate commencement date - Some schemes paid pensioner rebates to their customers in 2019-2020 so customers of these schemes are not eligible for the NSW Private Water Scheme rebate payments in 2019-2020 as well. However, they are eligible to apply for the 2020-2021 private rebate payments and should lodge the 2020-2021 application form.

 

***Altogether Group Pty Ltd, previously known as Flow Systems.

 

What you’ll need to apply for the rebates

  • a copy of your bill from your private water scheme retailer/biller for the relevant financial year, which must have your name and address printed on it
  • personal and contact details
  • pensioner concession card or gold health card details
  • your bank account details for the electronic funds’ transfer.

 

IMPORTANT NOTE: your name and residential address need to be the same on your application, on your water bill and on your pensioner/health card account to be eligible for the rebates.

 

How to apply

To apply please complete an application form for the relevant financial year and submit your completed application and relevant water bill to the Department of Planning, Industry and Environment:

 

You can also obtain hard copies of the application forms by contacting the Department using the email address or phone number provided below.

 

There are separate application forms for the 2019-2020 and 2020-2021 financial years. If you are eligible to receive the rebates for both years, you need to fill out and submit both application forms if you want to receive the rebates for both years.

 

Applications for both financial years close on 30 June 2021.

 

You can submit your applications by:

  • Email the team.
  • Post: NSW Private Water Scheme Pensioner Rebates, PO Box 435, Parramatta, NSW 2124

 

Need help or additional information?

We’re happy to help you if you have questions about the rebates or your eligibility.

 

Feel free to call us on 1800 953 119 or email us.

 

Additional information about the rebates can be found at:

Page last updated: 03/02/2021