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NSW Department of Planning, Industry and Environment
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On 27 February 2019, the Department issued an Official Caution to CPB, Samsung, John Holland Joint Venture (CSJJV) for failing to include all complaints, as received, in the complaint register. A complaints register is required to be maintained and published as a condition of the approval and assists to ensure transparency of project performance. CSJJV cooperated with the Department’s investigation and have implemented a management system to ensure a similar breach does not occur again.

Page last updated: 04/04/2019