NSW Department of Planning and Environment

Why we got involved

Concurrences and referrals (C&R) between the Department of Planning and Environment (DPE) and Natural Resources Access Regulator (NRAR) were being help up. NRAR had no budget to move their paper-based workflows online. 

 

What we did

The Planning Delivery Unit (PDU) brought NRAR and DPE’s Digital Transformation Office together to create a roadmap for NRAR. The transformation Office built an online platform to fix NRAR’s pain points.

 

What happened

The new platform reduces double-handling so customers can easily track the progress of their development applications in real time.

 

Concurrence and referrals are processed faster using a triage system that sorts between low and high-risk applications, resulting in more applications meeting timeframes.

Page last updated: 11/10/2022