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NSW Department of Planning, Industry and Environment
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Compassionate customer service in action

  • Date: 27.06.2017
  • Type: Other
  • Author: Department of Planning and Environment

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Upon her return to Australia, Linda took her learnings from working in India and applied them in a very different fashion – to helping people achieve their dream home. 

At its heart, BASIX is about sustainable planning in NSW. Linda supports councils, certifiers, homeowners and building professionals during the planning process by ensuring homes are built to use water and energy efficiently. 

“In the end, it’s about helping customers,” Linda says. “I enjoy fixing people’s problems. I don’t stop until I’m one hundred percent satisfied an issue has been fully resolved.”

Some of the queries she receives can be complex, involving legislation around sustainability targets and how this applies to a particular building project. 

Linda enjoys these challenges and building a rapport with customers. Many have come to know her by name. 

“I always try to end my calls with a hearty laugh”, she says.