NSW Department of Planning and Environment

Planning Concierge

The planning system can be difficult to navigate, particularly for new investors.

The Concierge provides a central point of contact for investors to provide guidance on the NSW planning system.

Collaborating with agency partners and other parts of the department, the Concierge helps to mediate complex planning problems facing the industry, so projects aren’t held up in the system.

The team is skilled at providing intermediary services to remove barriers and simplify planning pathways to keep the economy moving.

Collaborating with our customers

 

Services we provide

  • Central point of contact for domestic and international investors with a portfolio of projects navigating the NSW planning system.
  • Assists developers to find clear planning pathways while maintaining sound planning decisions.
  • Coordinates agencies across government to identify and resolve issues early – before projects enter the system.
  • Mediation services to help progress projects stuck in the system.
  • Manages general referrals, including Foreign Investment Review Board applications, from government agencies that involve a planning transaction.
  • Triages projects with high economic and public benefit for consideration in the Priority Assessment Program.

Aboriginal Concierge Service

The Aboriginal Concierge Service works collaboratively with Aboriginal land managers including Local Aboriginal Land Councils (LALCs) and Registered Native Title Body Corporates (RNTBC), to make sure their experiences in the planning system are seamless.

Marcus Leslie works in the role of Senior Manager, Aboriginal Planning Concierge and is committed to ensuring their interactions with the planning system planning better enables Aboriginal land managers to pursue cultural, environmental and economic aspirations on their land.

Marcus is a Gomeroi man from North West NSW and has a background in natural resource management, environmental regulation and program delivery.

Marcus provides a central point of contact in the department. Marcus works with LALCs and RNTBCs to identify and put into action transitional succession plans and to build capacity in the land-use planning area.

We encourage LALCs and RNTBCs to get in touch.

Contact Marcus at planning.concierge@dpie.nsw.gov.au

Can we help you?

The Concierge focuses on projects with high strategic value for job creation, to build great places and support economic development.

Reach out to the Concierge

If you have any questions about the services provided by the Planning Concierge, email Planning.Concierge@dpie.nsw.gov.au.

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Page last updated: 28/11/2022