This website is provided and maintained by the NSW Department of Planning & Environment (the Department). This privacy statement sets out the Department's practices relating to the privacy of your personal information. The Department's privacy practices are regulated by the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP ACT) and the Department's Privacy Management Plan
The Department will only collect personal information for a lawful purpose which directly relates to our primary function as a NSW Government agency and for obtaining feedback about our services. The Department will not collect any more information than is necessary for it to fulfil these functions.
The Department will not disclose your personal information to anyone without your consent, unless legally required to do so.
Anyone engaged to collect, store or use personal information for the Department will be required to comply with the PPIP Act and the Department’s Privacy Management Plan.
Please note that the Department does not have any responsibility for the privacy policies or practices of third party sites linked to this website.
Your personal information relates to you personally and includes any information or opinion made about you. Personal information includes your name, address, phone number, email address or any information from which your identity can be reasonably ascertained.
Personal information is information that identifies you, some examples include:
The PPIP Act excludes certain information from the definition of personal information. The most significant exemptions are:
When you make a submission to the Department we collect your personal information, including:
Making a submission is entirely voluntary and you are under no obligation to provide the Department with any of your personal information, except as otherwise required by law.
We may publish some of your personal information online, including:
We may publish any personal information you have included in your submission on a proposal. Do not include any personal information in your submission that you do not want published.
We will use your contact details to send you notifications. For example, where there is a statutory requirement to notify submitters that an application has been determined.
Your submission may be published in reports, or other documents that are produced following the exhibition period.
We may forward your submission and personal information to the Planning Assessment Commission if the proposal has been referred to them. The Commission will use your contact details to notify you of any public meetings scheduled for the proposal. The Commission may publish your submission on their website, or in a report in accordance with the Commission’s Privacy Statement.
We may forward your submission to third parties including other public authorities, Government agencies, local government, or to an applicant. There are statutory requirements to forward submissions on some applications to these third parties as part of the assessment process.
Any personal information collected through the online registration process will be used by the Department solely for the purpose of providing you with information about the NSW Housing Code and NSW Commercial and Industrial Code and will not be provided to third parties unless required by law.
There is no legal requirement for you to provide the department with your personal information; but failing to provide your contact details may mean that you will not be able to register for training or receive further information about the Codes.
If you email the Department, we will only retain and use your e-mail address for the purpose for which you have provided it. It will not be added to a mailing list without your consent.
If you subscribe to an electronic mailing list, we will only send you information relevant to the purpose or project for which you have provided it. If you have recently completed a submission we reserve the right to provide you with updates about the project, plan and policy et al for which the submission is for.
We operate in accordance with the Spam ACT 2003 (the ACT) and will not send unsolicited electronic messages unless they are permitted by the ACT. Under the ACT, a government department may send unsolicited emails if they contain only factual information or if they relate to goods or services provided by the department. More information about the ACT is available here.
To help the Department improve its website and provide better services to its users, the agency makes a record of your visit and logs the following information:
Cookies are not used from the Department’s website to collect information.
The Department uses Facebook remarketing pixels to aid in customised, targeted follow-up advertising. The Department may display interest-based ads to you when you are using Facebook through Facebook's Custom Audience Tool. This tool allows us to personalise our ads based on your interests, demographics, location and any previous interactions with us.
This website uses the Conversion Tracking Facebook Pixel to allow us to follow your actions once you have been redirected to the website via clicking on one of our Facebook ads. This assists us in recording the effectiveness of Facebook ads for reporting and market research purposes.
The data collected through the Facebook Pixel and provided to us is aggregated and remains anonymous, meaning that we cannot see the personal information of the individual user. However, the collected data is also saved and processed by Facebook and used in accordance with Facebook's Data Use Policy.
The Department may also share information about your use of this website and your interactions with our Facebook ads with our trusted social media, advertising and web analytics partners, including Google Analytics.
Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. A cookie will be saved onto your computer for these purposes.
Please visit Facebook Ad Preferences if you wish to revoke your permission.
There are a number of exemptions from compliance with the Information Privacy Principles in the PPIP Act. Some of the exemptions include the following:
Under the PPIP Act you have the right to access your personal information held by the Department without excessive delay or expense. You also have the right to have your personal information corrected in certain circumstances (e.g. if it is incorrect), Should you wish to access or correct your personal information contact the Department’s designated privacy officer at:
Public Access to Information & Privacy Unit
GPO Box 39 Sydney NSW 2001
Phone: 02 9860 1440
If you feel there has been a breach of your privacy under the PPIP Act, you have the right to make a complaint to the Department or to the NSW Privacy Commissioner, www.ipc.nsw.gov.au.
Manager, Information & Privacy
Public Access to Information & Privacy Unit
Department of Planning & Environment
GPO Box 39 Sydney New South Wales 2001
Page last updated: 15/09/2020