If you are experiencing issues logging in, we recommend that you try to log in using a different browser, for example if you were initially trying to access the Portal using Microsoft Edge, try again in Google Chrome.
If this does not resolve the problem, we recommend re-setting your password. To do so:
Open the NSW Planning Portal. If possible, open in Google Chrome.
Click on 'My Account' in the top right-hand corner of the screen.
Click the 'Forgot password' link.
Enter the email address related to your NSW Planning Portal account and click ‘Send verification code’.
If you have a registered NSW Planning Portal account, an email will be sent to the nominated address with a verification code. Enter the code into the secondary verification code field.
Once verified, select ‘Change’ and input a new password for your account. If your password is accepted, you will be able to re-login to your account.