I no longer have access to (or have changed) the email address that was linked to my BASIX user account, and therefore did not receive the updates before the migration of the service. How can I access my BASIX certificates?

BASIX applications (projects) and certificates were migrated, where applicable, to the NSW Planning Portal using the email address registered with the old BASIX tool.

If you no longer have access to that email address, you will need to raise a support request for investigation. To do so, please email [email protected] and provide the following information:

• Contact name (first name and last name)
• Contact phone number
• BASIX username
• Email address linked to BASIX user account
• Email address linked to the NSW Planning Portal account.

• Category: Frequently asked question
• Application type: BASIX (BSX)
• Services: BASIX
• User type: Applicant, Proponent, Developer