Whilst the Department may, under some circumstances refund the fee paid on a BASIX certificate, the Department is not required to provide a refund. A BASIX certificate is a legal document, the issue of which is the delivery of the service for which the fee is payable. A user is not entitled to receive a refund on the basis that they have simply changed their mind.

If you wish to apply for a refund, please email your details and reason for the request to [email protected] and the appropriate refund information will be sent to you.

Please note that any refunds, if provided, may be subject to an administration charge.

  • Category: Frequently asked question
  • Application type: BASIX (BSX)
  • Services: BASIX
  • User type: Applicant, Proponent, Developer