To reset your password:
- Open the NSW Planning Portal.
- Click on 'My Account' in the top right-hand corner of the screen.
- Click the 'Forgot password' link.
- Enter the email address related to your NSW Planning Portal account and click ‘Send verification code’.
- An email will be sent to your nominated email address with a verification code. Enter the code received in your email into the secondary verification code field.
- Once verified, select ‘Change’ and input a new password for your account. If your password is accepted, you will be able to re-login to your account.
Remember, for all passwords, the following requirements apply:
- it must be at least eight characters long
- it must have a maximum of 16 characters
- it must contain three of the four options below:
- uppercase letters (A through Z)
- lowercase letters (a through z)
- numbers (0 through 9)
- the following non-alphabetic characters can be used: ~! @ # $ % ^ & * ( ) _ + - = { } [ ] | \ : ; “ ‘ < > ? , . /
- passwords cannot be your email address.