When issuing a BASIX completion receipt, the postcode for the development address needs to be the same in the BASIX certificate and the Occupation Certificate application.

If the postcode for the development address is different, the BASIX certificate will need to be revised to display the address used on the Occupation Certificate application.

• Read more about When issuing a BASIX completion receipt, I input the BASIX certificate reference number and the service advised that the postcode of the development does not match. What do I do?

Please discuss this with the relevant industry association. We cannot advise whether the training course can be counted toward continuing professional development programs. 

The Department does not provide a Certificate of Attendance to those that attend a NSW Planning Portal training session. However, we can confirm your attendance to support a continuing professional development claim. 

To request this, please send an email to [email protected] with the title ‘Request for CPD confirmation’. Please include the name and date of the training you attended, along with your name. Note: This needs to match the name you registered under. We will review the training records, and where relevant confirmation your attendance.

• Read more about I recently attended a training session on the NSW Planning Portal. Can my attendance be counted toward continuing professional development?

Before you can de-activate a user account, you will need to re-assign any applications currently assigned to that user. 

Once this has been completed, an organisation administrator can de-activate the account. 

For step-by-step instructions, please view How to manage your organisation administration account (PDF, 1.46 MB).  

• Read more about A staff member has left the organisation. Why can’t I de-activate their user account?

Applications with a status of "In progress" are automatically cancelled after 28 days of inactivity.

Prior to the application being cancelled, you will receive a system-generated notification after 21 days of inactivity.

If you would like to keep the application active, please open the application and either add/edit information or review and submit the application for assessment.

Alternatively, if you no longer require the application, you can allow the application to expire or log into the NSW Planning Portal to cancel the application via the ‘Actions’ button.  Please view the How to cancel an ‘In progress’ application (PDF, 381 KB) step-by-step guide for assistance.

• Read more about Why has my application been cancelled?

To access the NSW Planning Portal digital services, you will need a NSW Planning Portal account. To create an account:

1. Open the NSW Planning Portal
2. Click on 'My Account' in the top right-hand corner of the screen.
3. Click the 'Create account' link to start the registration process.
4. Complete the required information.

If you require further assistance, please refer to 'How to register for a NSW Planning Portal account (PDF, 639 KB)' for step-by-step instructions. 

• Read more about How do I create a NSW Planning Portal account?

To reset your password:

1. Open the NSW Planning Portal.
2. Click on 'My Account' in the top right-hand corner of the screen.
3. Click the 'Forgot password' link.
4. Enter the email address related to your NSW Planning Portal account and click ‘Send verification code’.
5. An email will be sent to your nominated email address with a verification code. Enter the code received in your email into the secondary verification code field.
6. Once verified, select ‘Change’ and input a new password for your account. If your password is accepted, you will be able to re-login to your account.

Remember, for all passwords, the following requirements apply:

• it must be at least eight characters long
• it must have a maximum of 16 characters
• it must contain three of the four options below:
  • uppercase letters (A through Z)
  • lowercase letters (a through z)
  • numbers (0 through 9)
  • the following non-alphabetic characters can be used: ~! @ # $ % ^ & * ( ) _ + - = { } [ ] | \ : ; “ ‘ < > ? , . / 
• passwords cannot be your email address.

• Read more about How do I reset my NSW Planning Portal account password and are there any important password requirements?

The development types are standard across all NSW Local Government Areas. This reflects the requirements of the Standard Instrument Local Environmental Plan and other relevant legislation.

• Read more about Are the development types standard across NSW or tailored to individual council areas?

The BASIX report contains similar information to the BASIX certificate. However, the BASIX certificate is the legal document.

There is no fee payable to obtain a BASIX report, it is for information purposes only. It is a useful document to show to your builder, client, or architect to see whether intended commitments are suitable before generating a BASIX certificate.

• Read more about What is the difference between a BASIX report and a BASIX certificate?

To generate a BASIX certificate, you need to complete an online sustainability assessment using the BASIX assessment tool. The tool checks elements of a proposed design against sustainability targets for energy, thermal performance and water efficiency. Once the assessment is complete and you have paid the relevant fee, a BASIX certificate will be issued.

To generate a BASIX certificate:

1. Log into the NSW Planning Portal. Note: You will require a NSW Planning Portal account. For step-by-step instructions on how to create an account, please refer to the How to register for the NSW Planning Portal quick reference guide.
2. Select “BASIX certificate” from the new application drop-down list on your dashboard, alternatively select BASIX from the “New” menu at the top left-hand corner of the screen.
3. Input the required information and calculate your scores.
4. Pay the required BASIX certificate fee.
5. Generate the BASIX certificate.

For further instructions, please refer to the relevant Quick Reference Guide on how to create a BASIX certificate.

• Read more about How do I create a BASIX certificate?

A report, unlike a BASIX certificate, can be generated at any stage whilst answering questions within the BASIX tool. There is no certificate fee payable to generate a report.

To generate a report within the BASIX Tool:

1. Log into the NSW Planning Portal. Note: You will require a NSW Planning Portal account. For step-by-step instructions on how to create an account, please refer to the step-by-step guide How to register for a NSW Planning Portal account (PDF, 639 KB).
2. Select “BASIX certificate” from the new application drop-down list on your dashboard, alternatively select BASIX from the “New” menu at the top left-hand corner of the screen.
3. Input all of the required information to complete the application and calculate your scores.
4. Proceed through the application to the summary screen.
5. Once in the summary screen, select the Generate BASIX Report button to obtain the report.

• Read more about How do I generate a BASIX report?