To provide feedback on the content on the NSW Planning Portal, please use the feedback widget located on the right-hand side of the homepage. If you would like a response, please ensure that you provide your contact details.
To provide feedback on a digital service, please use the information on the Contact us section of the Portal.
If you are experiencing issues logging in, we recommend that you try to log in using a different browser, for example if you were initially trying to access the Portal using Microsoft Edge, try again in Google Chrome.
If this does not resolve the problem, we recommend re-setting your password. To do so:
Open the NSW Planning Portal. If possible, open in Google Chrome.
Click on 'My Account' in the top right-hand corner of the screen.
Click the 'Forgot password' link.
Enter the email address related to your NSW Planning Portal account and click ‘Send verification code’.
If you have a registered NSW Planning Portal account, an email will be sent to the nominated address with a verification code. Enter the code into the secondary verification code field.
Once verified, select ‘Change’ and input a new password for your account. If your password is accepted, you will be able to re-login to your account.
Learn how to reset your NSW Planning Portal password.
Learn how to use the filter and search functionality on the NSW Planning Portal dashboard. This is useful if you have multiple applications.
Learn how to create a NSW Planning Portal developer account.
Learn how to create a NSW Planning Portal applicant account. You will need an account to create and submit an application, or make a payment related to an application submitted on the NSW Planning Portal.
Learn how to configure the consent authority required documents functionality. This can be used to advise applicants of the documents they need to upload as part of the development application process. This course is for council users.
Learn how to manage application documents including tagging and filtering documents. This course is for council and certifier users.
Learn how to navigate the NSW Planning Portal - including filtering your applications and creating a new application. This course is for applicants.
Councils, agencies and private certifier organisations have administrator accounts within the NSW Planning Portal. Learn how to manage staff within your organisation profile.
