Please discuss this with the relevant industry association. We cannot advise whether the training course can be counted toward continuing professional development programs. 

The Department does not provide a Certificate of Attendance to those that attend a NSW Planning Portal training session. However, we can confirm your attendance to support a continuing professional development claim. 

To request this, please send an email to [email protected] with the title ‘Request for CPD confirmation’. Please include the name and date of the training you attended, along with your name. Note: This needs to match the name you registered under. We will review the training records, and where relevant confirmation your attendance.

• Read more about I recently attended a training session on the NSW Planning Portal. Can my attendance be counted toward continuing professional development?

Before you can de-activate a user account, you will need to re-assign any applications currently assigned to that user. 

Once this has been completed, an organisation administrator can de-activate the account. 

For step-by-step instructions, please view How to manage your organisation administration account (PDF, 1.46 MB).  

• Read more about A staff member has left the organisation. Why can’t I de-activate their user account?

To access the NSW Planning Portal digital services, you will need a NSW Planning Portal account. To create an account:

1. Open the NSW Planning Portal
2. Click on 'My Account' in the top right-hand corner of the screen.
3. Click the 'Create account' link to start the registration process.
4. Complete the required information.

If you require further assistance, please refer to 'How to register for a NSW Planning Portal account (PDF, 639 KB)' for step-by-step instructions. 

• Read more about How do I create a NSW Planning Portal account?

To reset your password:

1. Open the NSW Planning Portal.
2. Click on 'My Account' in the top right-hand corner of the screen.
3. Click the 'Forgot password' link.
4. Enter the email address related to your NSW Planning Portal account and click ‘Send verification code’.
5. An email will be sent to your nominated email address with a verification code. Enter the code received in your email into the secondary verification code field.
6. Once verified, select ‘Change’ and input a new password for your account. If your password is accepted, you will be able to re-login to your account.

Remember, for all passwords, the following requirements apply:

• it must be at least eight characters long
• it must have a maximum of 16 characters
• it must contain three of the four options below:
  • uppercase letters (A through Z)
  • lowercase letters (a through z)
  • numbers (0 through 9)
  • the following non-alphabetic characters can be used: ~! @ # $ % ^ & * ( ) _ + - = { } [ ] | \ : ; “ ‘ < > ? , . / 
• passwords cannot be your email address.

• Read more about How do I reset my NSW Planning Portal account password and are there any important password requirements?

The development types are standard across all NSW Local Government Areas. This reflects the requirements of the Standard Instrument Local Environmental Plan and other relevant legislation.

• Read more about Are the development types standard across NSW or tailored to individual council areas?

To access the NSW Planning Portal (the Portal), you will need to be connected to a reliable internet connection as it is a web-based tool.

It is recommended to use Google Chrome version 66.0 or higher. Other browsers that support the Portal are:

• Safari
• Mozilla Firefox
• Microsoft Edge 44.0

Please note, in 2022 Microsoft discontinued support for IE 11 and lower versions. As a result, Internet Explorer is not supported by the Portal.

You can now view the Portal on the following compatible mobile devices, but most services are optimally viewed on a desktop browser:

• Google Android OS devices
• Apple OS devices
• Windows OS devices (Microsoft Edge)

If you are having trouble accessing the Portal, please Contact us.

• Read more about What is the best internet browser and device to use for the NSW Planning Portal?

When you create a NSW Planning Portal account, the system will automatically send a validation email to the email address entered. This will be sent from email address [email protected]. If it is not in your inbox, please check your junk or spam email folders.

We are unable to resend the validation email. If it is not received, please add the email address [email protected] to your contact list and register once again.

• Read more about I have created a NSW Planning Portal account, but I have not received the validation email. What should I do?

If you have followed the steps within the step-by-step guide How to register for a NSW Planning Portal account (PDF, 639 KB), but you were unable to successfully create an account, please Contact us.

• Read more about I’ve tried, but I still can’t register a NSW Planning Portal account. Who can I call?

The verification link sent to you in the NSW Planning Portal account validation email, remains active for 24 hours. If you are unable to validate your account within this time period, you will need to re-create your account.

• Read more about My verification link has expired. Can you please resend the link?

To provide feedback on the content on the NSW Planning Portal, please use the feedback widget located on the right-hand side of the homepage. If you would like a response, please ensure that you provide your contact details.

To provide feedback on a digital service, please use the information on the Contact us section of the Portal.

• Read more about How do I provide feedback on the NSW Planning Portal?