The verification link sent to you in the NSW Planning Portal account validation email, remains active for 24 hours. If you are unable to validate your account within this time period, you will need to re-create your account.
When you enter an address, it will be validated against the registered address database. You must select an address from the list that is displayed. When selecting a registered address, a map will display on the right-hand side of the screen with site information including the relevant local government area (LGA) on the left.
If the address does not appear in the list, select the ‘Address did not display?’ checkbox and enter the details manually. This will disable the predictive text feature and map functionality.
To provide feedback on the content on the NSW Planning Portal, please use the feedback widget located on the right-hand side of the homepage. If you would like a response, please ensure that you provide your contact details.
To provide feedback on a digital service, please use the information on the Contact us section of the Portal.
If you are experiencing issues logging in, we recommend that you try to log in using a different browser, for example if you were initially trying to access the Portal using Microsoft Edge, try again in Google Chrome.
If this does not resolve the problem, we recommend re-setting your password. To do so:
Open the NSW Planning Portal. If possible, open in Google Chrome.
Click on 'My Account' in the top right-hand corner of the screen.
Click the 'Forgot password' link.
Enter the email address related to your NSW Planning Portal account and click ‘Send verification code’.
If you have a registered NSW Planning Portal account, an email will be sent to the nominated address with a verification code. Enter the code into the secondary verification code field.
Once verified, select ‘Change’ and input a new password for your account. If your password is accepted, you will be able to re-login to your account.
Learn how to reset your NSW Planning Portal password.
Learn how to request additional information to support the assessment of an application on the NSW Planning Portal.
Learn how to use the filter and search functionality on the NSW Planning Portal dashboard. This is useful if you have multiple applications.
Learn how to create a NSW Planning Portal developer account.
Learn how to create a NSW Planning Portal applicant account. You will need an account to create and submit an application, or make a payment related to an application submitted on the NSW Planning Portal.
Learn how to register a consent that was determined outside of the NSW Planning Portal. This must be used to generate development applications, complying development and construction certificates NSW Planning Portal reference numbers for related applications.