When you enter an address, it will be validated against the registered address database. You must select an address from the list that is displayed. When selecting a registered address, a map will display on the right-hand side of the screen with site information including the relevant local government area (LGA) on the left.

If the address does not appear in the list, select the ‘Address did not display?’ checkbox and enter the details manually. This will disable the predictive text feature and map functionality.

• Read more about Why doesn't the digital service recognise the property address I have input in my application?

To access a BASIX certificate or completion receipt that you have issued, use the advanced search option within the NSW Planning Portal. You can access this functionality by:

Click on the three horizontal stripes in the top left-hand corner of the screen to open the menu.
Select “Advanced search” and select BASIX from the dropdown menu.
Enter the BASIX certificate or completion receipt number and click search.
The results will populate in a table. Click on the BASIX certificate or completion receipt number to download the document/s.
For more detailed instructions, view the Locate BASIX Certificate and Completion Receipt (PDF, 134 KB) step-by-step guide.

• Read more about How do I locate a BASIX certificate or BASIX completion receipt?

To provide feedback on the content on the NSW Planning Portal, please use the feedback widget located on the right-hand side of the homepage. If you would like a response, please ensure that you provide your contact details.

To provide feedback on a digital service, please use the information on the Contact us section of the Portal.

• Read more about How do I provide feedback on the NSW Planning Portal?

If you are experiencing issues logging in, we recommend that you try to log in using a different browser, for example if you were initially trying to access the Portal using Microsoft Edge, try again in Google Chrome.

If this does not resolve the problem, we recommend re-setting your password. To do so:

Open the NSW Planning Portal. If possible, open in Google Chrome.
Click on 'My Account' in the top right-hand corner of the screen.
Click the 'Forgot password' link.
Enter the email address related to your NSW Planning Portal account and click ‘Send verification code’.
If you have a registered NSW Planning Portal account, an email will be sent to the nominated address with a verification code. Enter the code into the secondary verification code field.
Once verified, select ‘Change’ and input a new password for your account. If your password is accepted, you will be able to re-login to your account.

• Read more about I am unable to log into the NSW Planning Portal. What should I do?

Learn how to reset your NSW Planning Portal password.

• Read more about How to reset your password

Learn how to request additional information to support the assessment of an application on the NSW Planning Portal.

• Read more about How to request additional information via the NSW Planning Portal

Learn how to manage documents uploaded to an application on the NSW Planning Portal as part of the application and assessment process. This includes marking documents as superseded, sensitive or assessment.

• Read more about How to manage documents on the NSW Planning Portal

Learn how to use the filter and search functionality on the NSW Planning Portal dashboard. This is useful if you have multiple applications.

• Read more about How to search for an application on the NSW Planning Portal

Learn how to review, finalise and resolve Housing and Productivity Contribution (HPC) cases within the NSW Planning Portal. This is for council and certifier users. 
 

• Read more about How to resolve a housing and productivity contribution

Learn how to request additional information from an applicant to support the review and assessment of a development application (DA), complying development certificate (CDC) or post-consent certificates. This course is for council and certifier users.
 

• Read more about How to request additional information