To provide feedback on the content on the NSW Planning Portal, please use the feedback widget located on the right-hand side of the homepage. If you would like a response, please ensure that you provide your contact details.
To provide feedback on a digital service, please use the information on the Contact us section of the Portal.
If you are experiencing issues logging in, we recommend that you try to log in using a different browser, for example if you were initially trying to access the Portal using Microsoft Edge, try again in Google Chrome.
If this does not resolve the problem, we recommend re-setting your password. To do so:
Open the NSW Planning Portal. If possible, open in Google Chrome.
Click on 'My Account' in the top right-hand corner of the screen.
Click the 'Forgot password' link.
Enter the email address related to your NSW Planning Portal account and click ‘Send verification code’.
If you have a registered NSW Planning Portal account, an email will be sent to the nominated address with a verification code. Enter the code into the secondary verification code field.
Once verified, select ‘Change’ and input a new password for your account. If your password is accepted, you will be able to re-login to your account.
Learn how to reset your NSW Planning Portal password.
Learn how to request additional information to support the assessment of an application on the NSW Planning Portal.
Learn how to manage documents uploaded to an application on the NSW Planning Portal as part of the application and assessment process. This includes marking documents as superseded, sensitive or assessment.
Learn how to use the filter and search functionality on the NSW Planning Portal dashboard. This is useful if you have multiple applications.
Learn how to navigate the NSW Planning Portal - including filtering applications, and the different dashboard tabs. This course is for new council, agency and private certifier staff that are required to interact with the NSW Planning Portal as part of their role.
Councils, agencies and private certifier organisations have administrator accounts within the NSW Planning Portal. Learn how to manage staff within your organisation profile.
