To access a BASIX certificate or completion receipt that you have issued, use the advanced search option within the NSW Planning Portal. You can access this functionality by:

Click on the three horizontal stripes in the top left-hand corner of the screen to open the menu.
Select “Advanced search” and select BASIX from the dropdown menu.
Enter the BASIX certificate or completion receipt number and click search.
The results will populate in a table. Click on the BASIX certificate or completion receipt number to download the document/s.
For more detailed instructions, view the Locate BASIX Certificate and Completion Receipt (PDF, 134 KB) step-by-step guide.

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To provide feedback on the content on the NSW Planning Portal, please use the feedback widget located on the right-hand side of the homepage. If you would like a response, please ensure that you provide your contact details.

To provide feedback on a digital service, please use the information on the Contact us section of the Portal.

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If you are experiencing issues logging in, we recommend that you try to log in using a different browser, for example if you were initially trying to access the Portal using Microsoft Edge, try again in Google Chrome.

If this does not resolve the problem, we recommend re-setting your password. To do so:

Open the NSW Planning Portal. If possible, open in Google Chrome.
Click on 'My Account' in the top right-hand corner of the screen.
Click the 'Forgot password' link.
Enter the email address related to your NSW Planning Portal account and click ‘Send verification code’.
If you have a registered NSW Planning Portal account, an email will be sent to the nominated address with a verification code. Enter the code into the secondary verification code field.
Once verified, select ‘Change’ and input a new password for your account. If your password is accepted, you will be able to re-login to your account.

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To view the status of your application:

Log into the NSW Planning Portal.
Locate the relevant application using the search or filter options. Note: Depending on the status of the application, it may be on the ‘Active work’ or ‘Completed work’ tabs.
View the status of the application in the column on the dashboard titled ‘status’. 
If you are not the applicant, you may be able to view the status of the development or complying development application on the Application Tracker on the NSW Planning Portal or on a council managed application tracking tool. 

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Learn how to reset your NSW Planning Portal password.

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Learn how to check the status of your application on the NSW Planning Portal. This will reduce the need to contact council or the certifier for an update. 

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Learn how to provide additional information in response to a request for additional information on the NSW Planning Portal.

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Learn how to request additional information to support the assessment of an application on the NSW Planning Portal.

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Learn how to manage documents uploaded to an application on the NSW Planning Portal as part of the application and assessment process. This includes marking documents as superseded, sensitive or assessment.

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Learn how to use the filter and search functionality on the NSW Planning Portal dashboard. This is useful if you have multiple applications.

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