To access the NSW Planning Portal (the Portal), you will need to be connected to a reliable internet connection as it is a web-based tool.

It is recommended to use Google Chrome version 66.0 or higher. Other browsers that support the Portal are:

• Safari
• Mozilla Firefox
• Microsoft Edge 44.0

Please note, in 2022 Microsoft discontinued support for IE 11 and lower versions. As a result, Internet Explorer is not supported by the Portal.

You can now view the Portal on the following compatible mobile devices, but most services are optimally viewed on a desktop browser:

• Google Android OS devices
• Apple OS devices
• Windows OS devices (Microsoft Edge)

If you are having trouble accessing the Portal, please Contact us.

• Read more about What is the best internet browser and device to use for the NSW Planning Portal?

When you create a NSW Planning Portal account, the system will automatically send a validation email to the email address entered. This will be sent from email address [email protected]. If it is not in your inbox, please check your junk or spam email folders.

We are unable to resend the validation email. If it is not received, please add the email address [email protected] to your contact list and register once again.

• Read more about I have created a NSW Planning Portal account, but I have not received the validation email. What should I do?

If you have followed the steps within the step-by-step guide How to register for a NSW Planning Portal account (PDF, 639 KB), but you were unable to successfully create an account, please Contact us.

• Read more about I’ve tried, but I still can’t register a NSW Planning Portal account. Who can I call?

The verification link sent to you in the NSW Planning Portal account validation email, remains active for 24 hours. If you are unable to validate your account within this time period, you will need to re-create your account.

• Read more about My verification link has expired. Can you please resend the link?

To transfer a STRA registration, the previous owner will need to de-register the current registration, allowing you to create a new property ID.

Note: If there are future bookings linked to the property ID, these will need to be cancelled prior to the previous owner de-registering the property.

For more information, on either the de-registration or registration of a STRA property, please view the step-by-step guides How to de-register a short-term rental accommodation (STRA) property (PDF, 552 KB)' and 'How to register a short-term rental accommodation (STRA) property (PDF, 1.19 MB)' on the NSW Planning Portal.

• Read more about I am the new owner of a property and would like to register it as Short-term rental accommodation (STRA). I am unable to do so as it is already registered. How do I transfer the registration to myself?

To provide feedback on the content on the NSW Planning Portal, please use the feedback widget located on the right-hand side of the homepage. If you would like a response, please ensure that you provide your contact details.

To provide feedback on a digital service, please use the information on the Contact us section of the Portal.

• Read more about How do I provide feedback on the NSW Planning Portal?

If you are experiencing issues logging in, we recommend that you try to log in using a different browser, for example if you were initially trying to access the Portal using Microsoft Edge, try again in Google Chrome.

If this does not resolve the problem, we recommend re-setting your password. To do so:

Open the NSW Planning Portal. If possible, open in Google Chrome.
Click on 'My Account' in the top right-hand corner of the screen.
Click the 'Forgot password' link.
Enter the email address related to your NSW Planning Portal account and click ‘Send verification code’.
If you have a registered NSW Planning Portal account, an email will be sent to the nominated address with a verification code. Enter the code into the secondary verification code field.
Once verified, select ‘Change’ and input a new password for your account. If your password is accepted, you will be able to re-login to your account.

• Read more about I am unable to log into the NSW Planning Portal. What should I do?

To view the status of your application:

Log into the NSW Planning Portal.
Locate the relevant application using the search or filter options. Note: Depending on the status of the application, it may be on the ‘Active work’ or ‘Completed work’ tabs.
View the status of the application in the column on the dashboard titled ‘status’. 
If you are not the applicant, you may be able to view the status of the development or complying development application on the Application Tracker on the NSW Planning Portal or on a council managed application tracking tool. 

• Read more about How do I view the status of an application?

Changes to the short-term rental accommodation policy in October 2024 requires a unit number to be provided when registering or renewing a registration for a ‘multi-dwelling’ property.

When you created your original property listing, the residential accommodation type selected was ‘multi-dwelling’. This means you are required to input a unit number.

If the incorrect accommodation type was selected, please contact the customer support team via the NSW Planning Portal enquiry form for assistance. 

• Read more about I need to renew my short-term rental accommodation (STRA) listing. I am being asked to input a unit number, but I don't have one. What should I do?

If you would like to stop taking bookings for a property listed on the Short-Term Rental Accommodation (STRA) register, you will need to de-register your property. Note: A new property registration must be completed before the property can be used for short-term rental accommodation again.

Please view the step-by-step guide 'How to de-register a short-term rental accommodation (STRA) property (PDF, 552 KB)' for more detailed instructions.

• Read more about I no longer rent my property and would like to remove it from the Short-Term Rental Accommodation property listing. How do I do this?