To provide feedback on the content on the NSW Planning Portal, please use the feedback widget located on the right-hand side of the homepage. If you would like a response, please ensure that you provide your contact details.

To provide feedback on a digital service, please use the information on the Contact us section of the Portal.

• Read more about How do I provide feedback on the NSW Planning Portal?

If you are experiencing issues logging in, we recommend that you try to log in using a different browser, for example if you were initially trying to access the Portal using Microsoft Edge, try again in Google Chrome.

If this does not resolve the problem, we recommend re-setting your password. To do so:

Open the NSW Planning Portal. If possible, open in Google Chrome.
Click on 'My Account' in the top right-hand corner of the screen.
Click the 'Forgot password' link.
Enter the email address related to your NSW Planning Portal account and click ‘Send verification code’.
If you have a registered NSW Planning Portal account, an email will be sent to the nominated address with a verification code. Enter the code into the secondary verification code field.
Once verified, select ‘Change’ and input a new password for your account. If your password is accepted, you will be able to re-login to your account.

• Read more about I am unable to log into the NSW Planning Portal. What should I do?

To view the status of your application:

Log into the NSW Planning Portal.
Locate the relevant application using the search or filter options. Note: Depending on the status of the application, it may be on the ‘Active work’ or ‘Completed work’ tabs.
View the status of the application in the column on the dashboard titled ‘status’. 
If you are not the applicant, you may be able to view the status of the development or complying development application on the Application Tracker on the NSW Planning Portal or on a council managed application tracking tool. 

• Read more about How do I view the status of an application?

Changes to the short-term rental accommodation policy in October 2024 requires a unit number to be provided when registering or renewing a registration for a ‘multi-dwelling’ property.

When you created your original property listing, the residential accommodation type selected was ‘multi-dwelling’. This means you are required to input a unit number.

If the incorrect accommodation type was selected, please contact the customer support team via the NSW Planning Portal enquiry form for assistance. 

• Read more about I need to renew my short-term rental accommodation (STRA) listing. I am being asked to input a unit number, but I don't have one. What should I do?

If you would like to stop taking bookings for a property listed on the Short-Term Rental Accommodation (STRA) register, you will need to de-register your property. Note: A new property registration must be completed before the property can be used for short-term rental accommodation again.

Please view the step-by-step guide 'How to de-register a short-term rental accommodation (STRA) property (PDF, 552 KB)' for more detailed instructions.

• Read more about I no longer rent my property and would like to remove it from the Short-Term Rental Accommodation property listing. How do I do this?

Learn how to use the filter and search functionality on the NSW Planning Portal dashboard. This is useful if you have multiple applications.

• Read more about How to search for an application on the NSW Planning Portal

Learn how to navigate the NSW Planning Portal - including filtering your applications and creating a new application. This course is for applicants.
 

• Read more about How to navigate the NSW Planning Portal (applicants)