There is a system validation where a BASIX Certificate will need to be uploaded if the applicant answers Yes to the question “Do you have a BASIX Certificate?”. The selection of “yes” on the development application form will also identify a BASIX Certificate as a mandatory required for the related Construction and Occupation Certificate applications as they are linked applications.  

When reviewing a submitted development application or complying development application, please ensure that the content within the application is correct prior to lodgement. You will be unable to amend this information on the Construction or Occupation Certificate applications without contacting customer support. 

• Read more about An applicant selected that they have a BASIX certificate in their application form, but they do not. The Portal is now requiring that a BASIX Certificate be provided as part of the Construction and Occupation Certificates. What can they do?

To access the NSW Planning Portal (the Portal), you will need to be connected to a reliable internet connection as it is a web-based tool.

It is recommended to use Google Chrome version 66.0 or higher. Other browsers that support the Portal are:

• Safari
• Mozilla Firefox
• Microsoft Edge 44.0

Please note, in 2022 Microsoft discontinued support for IE 11 and lower versions. As a result, Internet Explorer is not supported by the Portal.

You can now view the Portal on the following compatible mobile devices, but most services are optimally viewed on a desktop browser:

• Google Android OS devices
• Apple OS devices
• Windows OS devices (Microsoft Edge)

If you are having trouble accessing the Portal, please Contact us.

• Read more about What is the best internet browser and device to use for the NSW Planning Portal?

When you create a NSW Planning Portal account, the system will automatically send a validation email to the email address entered. This will be sent from email address [email protected]. If it is not in your inbox, please check your junk or spam email folders.

We are unable to resend the validation email. If it is not received, please add the email address [email protected] to your contact list and register once again.

• Read more about I have created a NSW Planning Portal account, but I have not received the validation email. What should I do?

If you have followed the steps within the step-by-step guide How to register for a NSW Planning Portal account (PDF, 639 KB), but you were unable to successfully create an account, please Contact us.

• Read more about I’ve tried, but I still can’t register a NSW Planning Portal account. Who can I call?

The verification link sent to you in the NSW Planning Portal account validation email, remains active for 24 hours. If you are unable to validate your account within this time period, you will need to re-create your account.

• Read more about My verification link has expired. Can you please resend the link?

When you enter an address, it will be validated against the registered address database. You must select an address from the list that is displayed. When selecting a registered address, a map will display on the right-hand side of the screen with site information including the relevant local government area (LGA) on the left.

If the address does not appear in the list, select the ‘Address did not display?’ checkbox and enter the details manually. This will disable the predictive text feature and map functionality.

• Read more about Why doesn't the digital service recognise the property address I have input in my application?

An application can only be accessed in the NSW Planning Portal by the creator of that application.

You may have received an email notification about the application as you are the owner/applicant, but you will be unable to access the application unless you created it or have been nominated as the payer. Note: If you have been nominated as the payer within the application form, you can access the application using the search functionality within the Portal.  

The best option is to talk to the person who created the case on your behalf in the Portal (possibly your architect or a town planner) and ask them what is required of you.

• Read more about I have created an account, but I cannot access my application. What should I do?

To provide feedback on the content on the NSW Planning Portal, please use the feedback widget located on the right-hand side of the homepage. If you would like a response, please ensure that you provide your contact details.

To provide feedback on a digital service, please use the information on the Contact us section of the Portal.

• Read more about How do I provide feedback on the NSW Planning Portal?

If you are experiencing issues logging in, we recommend that you try to log in using a different browser, for example if you were initially trying to access the Portal using Microsoft Edge, try again in Google Chrome.

If this does not resolve the problem, we recommend re-setting your password. To do so:

Open the NSW Planning Portal. If possible, open in Google Chrome.
Click on 'My Account' in the top right-hand corner of the screen.
Click the 'Forgot password' link.
Enter the email address related to your NSW Planning Portal account and click ‘Send verification code’.
If you have a registered NSW Planning Portal account, an email will be sent to the nominated address with a verification code. Enter the code into the secondary verification code field.
Once verified, select ‘Change’ and input a new password for your account. If your password is accepted, you will be able to re-login to your account.

• Read more about I am unable to log into the NSW Planning Portal. What should I do?

To complete a Section 4.55 modification development application:

Log into the NSW Planning Portal.
Create a new application by selecting ‘Development Application (New DA, Mod, Review)’ from the list of options and selecting ‘Create new’.
Complete the application form, selecting ‘Modification application’ as the application type. 
Please view the step-by-step guide How to submit a development application to council (PDF, 5.85 MB) for more detailed instructions.

• Read more about How do I complete a Section 4.55 development application?