When the BASIX service was transferred to the NSW Planning Portal, some completed projects were also migrated across.

All completed BASIX certificates (projects), including those you have archived, are located in your BASIX historical work folder.

1. Select the BASIX historical work folder from the left-hand side menu, activated by selecting the three horizontal lines.
2. The applications (projects) will be displayed on a dashboard. You can view the relevant application in read only mode by selecting the relevant unique Certificate ID or site address.

• Read more about I cannot access my migrated completed BASIX certificates (projects). How can I view them?

You can access “in progress” projects last accessed on or after 1 January 2021 from the Active work tab on the NSW Planning Portal. Note: Any projects last accessed before 1 January 2021 were not migrated to the NSW Planning Portal and are unable to be accessed. Please start a new BASIX application for your proposed development.

• Read more about I cannot access my “in progress” application (project). Where can I view it?

BASIX Completion Receipts generated prior to 28 March 2009 are not available within your NSW Planning Portal account. To obtain a copy of an older receipt (generated on version 0 or 1), please email [email protected] and include “Retrieve BASIX Completion Receipt” in the subject line.

• Read more about I would like to view a BASIX Completion Receipt generated before 28 March 2009. How do I do that?

To create and generate a BASIX certificate you will need one of the following NSW Planning Portal account types:

Applicant for Development Application, Complying Development Certificate, Smart Places, State Design Review Panel, Activation Precinct Certificate, or
Developer.

• Read more about I would like to generate a BASIX certificate, but I do not have that option. What can I do?

If you need to transfer a BASIX application from another BASIX user, both the existing owner of the application and yourself will need to complete the Basix Certificate Transfer Form (PDF, 146 KB). Once completed, email the form to [email protected] with the subject heading ‘BASIX application transfer’.

Note: Requests to transfer a BASIX project can only be completed if there is an existing NSW Planning Portal applicant or developer account to transfer the project to. Customers should create a Portal account that projects can be transferred to, then make the transfer request.

• Read more about How can I get a BASIX application transferred to me from another BASIX user?

BASIX applications (projects) and certificates were migrated, where applicable, to the NSW Planning Portal using the email address registered with the old BASIX tool.

If you no longer have access to that email address, you will need to raise a support request for investigation. To do so, please email [email protected] and provide the following information:

• Contact name (first name and last name)
• Contact phone number
• BASIX username
• Email address linked to BASIX user account
• Email address linked to the NSW Planning Portal account.

• Read more about I no longer have access to (or have changed) the email address that was linked to my BASIX user account, and therefore did not receive the updates before the migration of the service. How can I access my BASIX certificates?

To access a BASIX certificate or completion receipt that you have issued, use the advanced search option within the NSW Planning Portal. You can access this functionality by:

Click on the three horizontal stripes in the top left-hand corner of the screen to open the menu.
Select “Advanced search” and select BASIX from the dropdown menu.
Enter the BASIX certificate or completion receipt number and click search.
The results will populate in a table. Click on the BASIX certificate or completion receipt number to download the document/s.
For more detailed instructions, view the Locate BASIX Certificate and Completion Receipt (PDF, 134 KB) step-by-step guide.

• Read more about How do I locate a BASIX certificate or BASIX completion receipt?

To provide feedback on the content on the NSW Planning Portal, please use the feedback widget located on the right-hand side of the homepage. If you would like a response, please ensure that you provide your contact details.

To provide feedback on a digital service, please use the information on the Contact us section of the Portal.

• Read more about How do I provide feedback on the NSW Planning Portal?

If you are experiencing issues logging in, we recommend that you try to log in using a different browser, for example if you were initially trying to access the Portal using Microsoft Edge, try again in Google Chrome.

If this does not resolve the problem, we recommend re-setting your password. To do so:

Open the NSW Planning Portal. If possible, open in Google Chrome.
Click on 'My Account' in the top right-hand corner of the screen.
Click the 'Forgot password' link.
Enter the email address related to your NSW Planning Portal account and click ‘Send verification code’.
If you have a registered NSW Planning Portal account, an email will be sent to the nominated address with a verification code. Enter the code into the secondary verification code field.
Once verified, select ‘Change’ and input a new password for your account. If your password is accepted, you will be able to re-login to your account.

• Read more about I am unable to log into the NSW Planning Portal. What should I do?

To view the status of your application:

Log into the NSW Planning Portal.
Locate the relevant application using the search or filter options. Note: Depending on the status of the application, it may be on the ‘Active work’ or ‘Completed work’ tabs.
View the status of the application in the column on the dashboard titled ‘status’. 
If you are not the applicant, you may be able to view the status of the development or complying development application on the Application Tracker on the NSW Planning Portal or on a council managed application tracking tool. 

• Read more about How do I view the status of an application?