Planning
Planning
Submitted by Ximena Dignam on

To access the NSW Planning Portal (the Portal), you will need to be connected to a reliable internet connection as it is a web-based tool.

It is recommended to use Google Chrome version 66.0 or higher. Other browsers that support the Portal are:

  • Safari
  • Mozilla Firefox
  • Microsoft Edge 44.0

Please note, in 2022 Microsoft discontinued support for IE 11 and lower versions. As a result, Internet Explorer is not supported by the Portal.

You can now view the Portal on the following compatible mobile devices, but most services are optimally viewed on a desktop browser:

  • Google Android OS devices
  • Apple OS devices
  • Windows OS devices (Microsoft Edge)

If you are having trouble accessing the Portal, please Contact us.

Submitted by Ximena Dignam on

When you enter an address, it will be validated against the registered address database. You must select an address from the list that is displayed. When selecting a registered address, a map will display on the right-hand side of the screen with site information including the relevant local government area (LGA) on the left.

If the address does not appear in the list, select the ‘Address did not display?’ checkbox and enter the details manually. This will disable the predictive text feature and map functionality.

Submitted by Ximena Dignam on

An application can only be accessed in the NSW Planning Portal by the creator of that application.

You may have received an email notification about the application as you are the owner/applicant, but you will be unable to access the application unless you created it or have been nominated as the payer. Note: If you have been nominated as the payer within the application form, you can access the application using the search functionality within the Portal.  

The best option is to talk to the person who created the case on your behalf in the Portal (possibly your architect or a town planner) and ask them what is required of you.

Submitted by Ximena Dignam on

To provide feedback on the content on the NSW Planning Portal, please use the feedback widget located on the right-hand side of the homepage. If you would like a response, please ensure that you provide your contact details.

To provide feedback on a digital service, please use the information on the Contact us section of the Portal.

Submitted by Ximena Dignam on

If you are experiencing issues logging in, we recommend that you try to log in using a different browser, for example if you were initially trying to access the Portal using Microsoft Edge, try again in Google Chrome.

If this does not resolve the problem, we recommend re-setting your password. To do so:

Open the NSW Planning Portal. If possible, open in Google Chrome.
Click on 'My Account' in the top right-hand corner of the screen.
Click the 'Forgot password' link.
Enter the email address related to your NSW Planning Portal account and click ‘Send verification code’.
If you have a registered NSW Planning Portal account, an email will be sent to the nominated address with a verification code. Enter the code into the secondary verification code field.
Once verified, select ‘Change’ and input a new password for your account. If your password is accepted, you will be able to re-login to your account.

Submitted by Ximena Dignam on

A principal certifier must be appointed before building or subdivision works commence, when that work requires a construction certificate or a complying development certificate. The principal certifier will oversee the development’s construction phase and will complete the mandatory inspections to make sure that building standards are met. Once the building or subdivision work is complete, the principal certifier must complete the final inspections and will issue the final occupation certificate if all requirements have been satisfied.

Please view the step-by-step guide, How to appoint a Principal Certifier (PDF, 12.86 MB) for more information. 

Submitted by Ximena Dignam on

To view the status of your application:

Log into the NSW Planning Portal.
Locate the relevant application using the search or filter options. Note: Depending on the status of the application, it may be on the ‘Active work’ or ‘Completed work’ tabs.
View the status of the application in the column on the dashboard titled ‘status’. 
If you are not the applicant, you may be able to view the status of the development or complying development application on the Application Tracker on the NSW Planning Portal or on a council managed application tracking tool. 

Submitted by Ximena Dignam on

"When an applicant enters a BASIX reference number within a development application (DA) and complying development certificate (CDC) application, the reference number is validated against the BASIX tool. There are three types of messages:
1. Reference number is valid (the BASIX certificate will be automatically uploaded onto the application) 
2. Reference number requires review (the council / certifier will need to review the BASIX certificate/s to validate them)
3. Reference number is not valid.

Please view the Information sheet BASIX validation messages (PDF 618 KB) to view the messages and what you will need to do when you see one. 

This change was introduced on 31 July 2026, to strengthen the compliance and security requirements for BASIX Certificates submitted as part of a development application or complying development certificate application through the NSW Planning Portal."

Subscribe to Complying development certificate (CDC)