Whilst the Department may, under some circumstances refund the fee paid on a BASIX certificate, the Department is not required to provide a refund. A BASIX certificate is a legal document, the issue of which is the delivery of the service for which the fee is payable. A user is not entitled to receive a refund on the basis that they have simply changed their mind.

If you wish to apply for a refund, please email your details and reason for the request to [email protected] and the appropriate refund information will be sent to you.

Please note that any refunds, if provided, may be subject to an administration charge.

• Read more about How can I get a refund for a BASIX certificate?

There is a system validation where a BASIX Certificate will need to be uploaded if the applicant answers Yes to the question “Do you have a BASIX Certificate?”. The selection of “yes” on the development application form will also identify a BASIX Certificate as a mandatory required for the related Construction and Occupation Certificate applications as they are linked applications.  

When reviewing a submitted development application or complying development application, please ensure that the content within the application is correct prior to lodgement. You will be unable to amend this information on the Construction or Occupation Certificate applications without contacting customer support. 

• Read more about An applicant selected that they have a BASIX certificate in their application form, but they do not. The Portal is now requiring that a BASIX Certificate be provided as part of the Construction and Occupation Certificates. What can they do?

To access the NSW Planning Portal (the Portal), you will need to be connected to a reliable internet connection as it is a web-based tool.

It is recommended to use Google Chrome version 66.0 or higher. Other browsers that support the Portal are:

• Safari
• Mozilla Firefox
• Microsoft Edge 44.0

Please note, in 2022 Microsoft discontinued support for IE 11 and lower versions. As a result, Internet Explorer is not supported by the Portal.

You can now view the Portal on the following compatible mobile devices, but most services are optimally viewed on a desktop browser:

• Google Android OS devices
• Apple OS devices
• Windows OS devices (Microsoft Edge)

If you are having trouble accessing the Portal, please Contact us.

• Read more about What is the best internet browser and device to use for the NSW Planning Portal?

When you enter an address, it will be validated against the registered address database. You must select an address from the list that is displayed. When selecting a registered address, a map will display on the right-hand side of the screen with site information including the relevant local government area (LGA) on the left.

If the address does not appear in the list, select the ‘Address did not display?’ checkbox and enter the details manually. This will disable the predictive text feature and map functionality.

• Read more about Why doesn't the digital service recognise the property address I have input in my application?

When the BASIX service was transferred to the NSW Planning Portal, some completed projects were also migrated across.

All completed BASIX certificates (projects), including those you have archived, are located in your BASIX historical work folder.

1. Select the BASIX historical work folder from the left-hand side menu, activated by selecting the three horizontal lines.
2. The applications (projects) will be displayed on a dashboard. You can view the relevant application in read only mode by selecting the relevant unique Certificate ID or site address.

• Read more about I cannot access my migrated completed BASIX certificates (projects). How can I view them?

You can access “in progress” projects last accessed on or after 1 January 2021 from the Active work tab on the NSW Planning Portal. Note: Any projects last accessed before 1 January 2021 were not migrated to the NSW Planning Portal and are unable to be accessed. Please start a new BASIX application for your proposed development.

• Read more about I cannot access my “in progress” application (project). Where can I view it?

BASIX Completion Receipts generated prior to 28 March 2009 are not available within your NSW Planning Portal account. To obtain a copy of an older receipt (generated on version 0 or 1), please email [email protected] and include “Retrieve BASIX Completion Receipt” in the subject line.

• Read more about I would like to view a BASIX Completion Receipt generated before 28 March 2009. How do I do that?

To create and generate a BASIX certificate you will need one of the following NSW Planning Portal account types:

Applicant for Development Application, Complying Development Certificate, Smart Places, State Design Review Panel, Activation Precinct Certificate, or
Developer.

• Read more about I would like to generate a BASIX certificate, but I do not have that option. What can I do?

If you need to transfer a BASIX application from another BASIX user, both the existing owner of the application and yourself will need to complete the Basix Certificate Transfer Form (PDF, 146 KB). Once completed, email the form to [email protected] with the subject heading ‘BASIX application transfer’.

Note: Requests to transfer a BASIX project can only be completed if there is an existing NSW Planning Portal applicant or developer account to transfer the project to. Customers should create a Portal account that projects can be transferred to, then make the transfer request.

• Read more about How can I get a BASIX application transferred to me from another BASIX user?

BASIX applications (projects) and certificates were migrated, where applicable, to the NSW Planning Portal using the email address registered with the old BASIX tool.

If you no longer have access to that email address, you will need to raise a support request for investigation. To do so, please email [email protected] and provide the following information:

• Contact name (first name and last name)
• Contact phone number
• BASIX username
• Email address linked to BASIX user account
• Email address linked to the NSW Planning Portal account.

• Read more about I no longer have access to (or have changed) the email address that was linked to my BASIX user account, and therefore did not receive the updates before the migration of the service. How can I access my BASIX certificates?