BASIX Completion Receipts generated prior to 28 March 2009 are not available within your NSW Planning Portal account. To obtain a copy of an older receipt (generated on version 0 or 1), please email [email protected] and include “Retrieve BASIX Completion Receipt” in the subject line.
To create and generate a BASIX certificate you will need one of the following NSW Planning Portal account types:
Applicant for Development Application, Complying Development Certificate, Smart Places, State Design Review Panel, Activation Precinct Certificate, or
Developer.
If you need to transfer a BASIX application from another BASIX user, both the existing owner of the application and yourself will need to complete the Basix Certificate Transfer Form (PDF, 146 KB). Once completed, email the form to [email protected] with the subject heading ‘BASIX application transfer’.
Note: Requests to transfer a BASIX project can only be completed if there is an existing NSW Planning Portal applicant or developer account to transfer the project to. Customers should create a Portal account that projects can be transferred to, then make the transfer request.
BASIX applications (projects) and certificates were migrated, where applicable, to the NSW Planning Portal using the email address registered with the old BASIX tool.
If you no longer have access to that email address, you will need to raise a support request for investigation. To do so, please email [email protected] and provide the following information:
- Contact name (first name and last name)
- Contact phone number
- BASIX username
- Email address linked to BASIX user account
- Email address linked to the NSW Planning Portal account.
To transfer a STRA registration, the previous owner will need to de-register the current registration, allowing you to create a new property ID. Note: If there are future bookings linked to the property ID, these will need to be cancelled prior to the previous owner de-registering the property.
View How to de-register a short-term rental accommodation property (PDF, 552 KB) for step-by-step instructions on how to de-register a property.
View How to register a short-term rental accommodation property (PDF, 1.19 MB) for step-by-step instructions on how to register a property.
To provide feedback on the content on the NSW Planning Portal, please use the feedback widget located on the right-hand side of the homepage. If you would like a response, please ensure that you provide your contact details.
To provide feedback on a digital service, please use the information on the Contact us section of the Portal.
If you are experiencing issues logging in, we recommend that you try to log in using a different browser, for example if you were initially trying to access the Portal using Microsoft Edge, try again in Google Chrome.
If this does not resolve the problem, we recommend re-setting your password. To do so:
Open the NSW Planning Portal. If possible, open in Google Chrome.
Click on 'My Account' in the top right-hand corner of the screen.
Click the 'Forgot password' link.
Enter the email address related to your NSW Planning Portal account and click ‘Send verification code’.
If you have a registered NSW Planning Portal account, an email will be sent to the nominated address with a verification code. Enter the code into the secondary verification code field.
Once verified, select ‘Change’ and input a new password for your account. If your password is accepted, you will be able to re-login to your account.
A principal certifier must be appointed before building or subdivision works commence, when that work requires a construction certificate or a complying development certificate. The principal certifier will oversee the development’s construction phase and will complete the mandatory inspections to make sure that building standards are met. Once the building or subdivision work is complete, the principal certifier must complete the final inspections and will issue the final occupation certificate if all requirements have been satisfied.
Please view the step-by-step guide, How to appoint a Principal Certifier (PDF, 12.86 MB) for more information.
To complete a Section 4.55 modification development application:
Log into the NSW Planning Portal.
Create a new application by selecting ‘Development Application (New DA, Mod, Review)’ from the list of options and selecting ‘Create new’.
Complete the application form, selecting ‘Modification application’ as the application type.
Please view the step-by-step guide How to submit a development application to council (PDF, 5.85 MB) for more detailed instructions.
To view the status of your application:
Log into the NSW Planning Portal.
Locate the relevant application using the search or filter options. Note: Depending on the status of the application, it may be on the ‘Active work’ or ‘Completed work’ tabs.
View the status of the application in the column on the dashboard titled ‘status’.
If you are not the applicant, you may be able to view the status of the development or complying development application on the Application Tracker on the NSW Planning Portal or on a council managed application tracking tool.