The planning system can be difficult to navigate, particularly for new investors.
The Planning Concierge provides a central point of contact for industry, developers and Aboriginal land managers to provide guidance on the NSW planning system.
Collaborating with agency partners and other parts of the department, the concierge helps to mediate complex planning problems facing proponents, so projects aren’t held up in the system.
The team is skilled at providing intermediary services to remove barriers and simplify planning pathways to deliver housing, great planning outcomes and high public value projects throughout NSW.
Collaborating with agency partners and other parts of the department, the concierge helps to mediate complex planning problems facing the industry, so projects aren’t held up in the system.
The team is skilled at providing intermediary services to remove barriers and simplify planning pathways to keep the economy moving and deliver great planning and public benefit outcomes.
Services we provide
- Central point of contact for developers with a portfolio of projects navigating the NSW planning system.
- Assist developers to find clear planning pathways while maintaining sound planning decisions.
- Coordinate agencies across government to identify and resolve issues early – before projects enter the system.
- Mediation services to help progress projects stalled in the system.
- Manage general referrals, including investment attraction opportunities and Unsolicited Proposals, from government agencies that involve a planning transaction.
Aboriginal Planning Concierge
The Aboriginal Concierge Service works collaboratively with Aboriginal land managers including Local Aboriginal Land Councils (LALCs) and Registered Native Title Body Corporates (RNTBC), to make sure their experiences in the planning system are seamless.
We are committed to ensuring supporting self determination of Aboriginal communities and ensuring their interactions with the planning system better enable Aboriginal land managers to pursue any cultural, environmental and economic aspirations on their land.
The team provides a central point of contact in the department and works with LALCs and RNTBCs to troubleshoot issues and build strong relationships with consent authorities and agencies in land-use planning.
We encourage LALCs and RNTBCs to get in touch.
Community Housing Concierge pilot
The Community Housing Concierge pilot assists participating Community Housing Providers (CHPs) navigate and build capacity with the NSW planning system. Our goal is to mitigate obstacles and provide more certainty in the planning system to unlock social and affordable housing projects, ensuring everyone in NSW has a safe place to live.
The pilot will offer participating CHPs with end-to-end project support, including ongoing portfolio management, expert insights on policy settings and planning processes, and access to the Planning Delivery Unit Case Management, if projects are stalled in the planning system.
An expression of interest for the Community Housing Concierge process was completed between 23 January to 20 February 2024. Applicants will be advised of the outcome of their EOI in late March/early April 2024.
To find out more about the Community Housing Concierge, including the program guidelines, visit the NSW Planning Portal.
Contact us
If you have questions about the Planning Concierge, including the Aboriginal Planning Concierge, email [email protected] or contact the team using the Planning Delivery Unit assistance form.
If you have any questions or are interested in receiving Community Housing Concierge support, email [email protected]