The department is committed to help keep the economy moving and people in jobs.
In July 2020, as part of the planning reforms work, we introduced a new ‘Planning Delivery Unit’ to progress priority planning projects, both development applications (DAs) and planning proposals, that may be ‘stuck’ in the system.
The Planning Delivery Unit (PDU) becomes involved when development applications and planning proposals move too slowly through the NSW planning system.
We work with proponents, councils and NSW Government agencies to resolve issues so that decisions can be made more promptly.
We don’t make decisions, and normal planning processes resume once the issues have been resolved.
The PDU operates in three main ways:
The PDU is based within the NSW Department of Planning, Industry and Environment and reports directly to the Secretary. All existing planning powers remain with agencies and councils, which also remain accountable for their decisions.
The Planning Delivery Unit may become involved with projects that are currently under assessment or in post consent approval phase that are experiencing unreasonable delays.
Intervention in projects is at the discretion of the Planning Delivery Unit, and key considerations are relevant when deciding whether a project can progress through the PDU.
Projects can be referred to the PDU by developers, councils or government agencies. If you wish to submit a request please contact the PDU team via email.
When a project has been delayed for too long in the planning system the PDU may get involved, which can be at the request of a developer, council or government agency.
The PDU can facilitate resolutions by:
The PDU is not responsible for the determination or approval of projects. Our role is to proactively work with developers, councils and agencies to resolve issues that are delaying decision-making, to ensure timely determinations. Case management by the PDU does not guarantee an approval.
The PDU recognises that, for some new investors, the planning system can be difficult to navigate.
The Planning Concierge is a landing pad for potential investors in the State and stands ready to help them overcome barriers and complexities so that new projects are not held up unnecessarily. The Concierge will seek to provide certainty and ensure the planning system is not perceived as an impediment to invest in NSW.
The decision to case manage a project is at the discretion of the Planning Delivery Unit (PDU), which makes an assessment based on whether the project meets any of the following criteria:
The PDU may also assist with projects that:
The PDU will not become involved with projects that are under appeal to the Land and Environment Court.
Projects can be referred to the Planning Delivery Unit by developers, councils or government agencies.
To submit requests, please contact the PDU team via email.
The Planning Delivery Unit (PDU) is focused on customers and outcomes. We are committed to speedy, transparent communication and to meeting clear service level agreements with agencies, councils and proponents.
Once a project that you’ve nominated has been accepted by the PDU for case management, you will be contacted by a member of the team.
Each complex project will have a unique Case Management Plan that will detail the key issues to be resolved, relevant stakeholders, strategy for resolving issues and the terms of reference for any working groups (if required). For more easily resolved matters, we will provide an update on actions to be taken.
At the completion of the PDU’s involvement on a complex project, a close-out interview will be held.
We commit to meeting these customer service timeframes:
|Response to request for project assistance
||Within five working days
|Development of Case Management Plan for a complex project
||Within 10 working days after initial response
|Case Management updates
|Case Management close-out for a complex project
||Within 10 working days from completion of PDU activity
|Response to general enquiries
||Within five working days
|Provision of data to agencies/councils
||Ongoing through agency/council concurrence and referral dashboard
Within three working days if not available through the above